Vertical readiness

Each vertical ships scenario libraries and escalation expectations tuned to how customers actually talk in that market. Retail agents train on returns and order status. Hospitality agents train on bookings and safety handoffs.

1. Run simulations from the Training tab.
2. Review grounding, tone, and escalation behavior.
3. Clear launch gates on critical topics.
4. Ship — then improve from Desk and clusters on Scale+.