Replies
Reply from Helpdesk through the widget or email.
Widget replies
When live chat is enabled, your team can reply into the customer's chat. Status moves to IN_PROGRESS automatically.
Email handoff
Set a support email on the agent for mailto fallback. Helpdesk email replies need outbound email in your environment.
Self-hosting checklist
- Tickets from widget, API, and link surfaces
- Transcript on every ticket
- Summary from your agent on handoff
- Status, tags, assignees, and urgency in Helpdesk