Integrations

/ Four ways to put Humaner in front of customers. Same agent behind all of them. You pick where the chat lives and who builds the UI.

The four surfaces

Every surface talks to the same agent, memory, knowledge, and Human Desk. The only real difference is who draws the chat: Humaner, or you.

Not sure which one?

Pick the widget. Fastest to ship, and you get the in-chat UI for free. Move to the API later if you need full control over the look.

Who builds what (API)

With the widget, Humaner handles everything. With the API, Humaner handles the thinking and you handle the pixels. Here is the split.

You buildWe build
Anything visual: product cards, calendars, booking forms, modals, upgrade promptsEverything else: retrieval, the actual answer, memory, escalation, urgency tagging, model routing, usage metering

What each surface can do

CapabilityWidgetAPILink
Product / room cards✓ NativeYou build it
Calendar picker✓ NativeYou build it
Live data (orders, availability)✓ Built in✓ Built in
Payment redirect CTA✓ ButtonYou build the flow
Human Desk tickets✓ Automatic✓ Automatic✓ Automatic
Cancellation / retention✓ Native flowsYou build it + webhookText only
Escalation✓ Automatic✓ Webhook✓ Automatic
Medical guardrail✓ Visual chip✓ Metadata signal✓ Text only
Session memory
Cross-session memory✓ Scale+✓ Scale+✓ Delegate
Model routing (Haiku / Sonnet)✓ Automatic✓ Automatic✓ Automatic

Where to next