Desk Center
/ Handoff framework, Human Desk inbox, and ticket workflow. You deploy the support agent and wire the API.
What you implement
Desk Center gives you the handoff framework UI, Human Desk queue, and ticket model. The Support Agent slot is empty — connect your chat API, return escalate: true when humans should take over, and Desk creates the ticket with your summary and urgency.
Support Agent slot
Your agent API
Deploy your LLM or bot. Return escalate: true when a human should take over.
→
Handoff framework
Urgency + tags + assignee
Human Desk ticket
Transcript + summary from your agent
Pages in this section
Quick setup
- 1
Open Desk
https://yourwebsite.com/dashboard/desk
- 2
Invite teammates
Organization → Members. Grant Desk access.
- 3
Wire your agent
Agents → your agent → point chat at your API. See Connect your agent.
Boundary reference
| Capability | Desk Center (this section) | Desk Intelligence |
|---|---|---|
| Handoff framework UI | ✓ | ✓ |
| Support Agent | You connect your API | Humaner Agent Intelligence |
| Human Desk + tickets | ✓ | ✓ |
| Async urgency tiers | Urgency field only | Live · priority async · standard async · self-resolving |
| AI Desk | — | ✓ |
| Runbooks + clusters | — | ✓ |