Humaner Desk

Humaner Desk is our support pipeline to handle care at scale.

How it works?

Humaner Desk runs on Humaner Cloud. Agent Loops on Agent Desk solve known low-urgency patterns from runbooks and loops. Human Desk handles everything else. Loops train agents from your team's outcomes.

Agent Desk

Agent Loops auto-solve or queue low-urgency known issues.

Escalation

Critical, Priority, Standard, Low. Low goes to Agent Desk.

Runbooks

Known problems and solutions for your business

Loops

Patterns from solved issues - Auto-training loop.

Live chat & realtime

Polling, org SSE, and how message delivery works across surfaces.

Inboxes

Connect your providers to Humaner to handle your support emails

Boundary reference

CapabilityHelpdesk (Self-hosting)Humaner Desk (this section)
Handoff framework UI✓✓
Support AgentYour APIHumaner Agent Intelligence
Helpdesk + tickets✓✓
Urgency tiersUrgency field onlyCritical · Priority · Standard · Low (Agent Desk)
Agent Desk-Custom (API) / Humaner
Runbooks-Custom / Humaner
Loops (auto-training)-Humaner

Helpdesk (Self-hosting)

Self-host handoff and ticketing.

Configure in the dashboard

  1. 1

    Go to Desk

    https://app.humaner.io/dashboard/desk - AI and Human desks share the same ticket model.

  2. 2

    Configure per agent

    Youragent's name → Escalation and Runbooks as how-to framework.