Humaner
Dashboard

Humaner Desk Intelligence

/ AI Desk, async escalation tiers, runbooks, and clusters. Requires Humaner Agent Intelligence in the Support Agent slot.

What Desk Intelligence adds

Desk Intelligence runs on Humaner Cloud with Humaner Agent Intelligence in the Support Agent slot. AI Desk resolves known patterns autonomously. Runbooks define approved procedures. Clusters train from Human Desk outcomes. Escalation tiers route live, async, and self-resolving paths at scale.

Desk / Human Desk

Human Desk

3 open

Refund request — order #4521

Open

Cannot access billing portal

In progress

Room modification July 12

Open

Refund request — order #4521

Customer asked about return policy for order #4521. Agent could not verify purchase date from live data.

Assignee: —medium urgency

Intelligence surfaces

AI Desk

Autonomous queue for low-priority and known-pattern issues.

Install guide →

Escalation framework

Tier urgency: live, async, and self-resolving at scale.

Install guide →

Runbooks

Approved playbooks AI Desk follows. Humans draft and sign off.

Install guide →

Clusters

Grouped patterns from resolved tickets. Training input for AI Desk.

Install guide →

Boundary reference

CapabilityDesk Center (OSS)Desk Intelligence (this section)
Handoff framework UI✓✓
Support AgentYour APIHumaner Agent Intelligence
Human Desk + tickets✓✓
Async urgency tiersUrgency field onlyLive · priority async · standard async · self-resolving
AI Desk—✓
Runbooks + clusters—✓

Desk Center (Open Source)

Self-host handoff framework and Human Desk.

Install guide →

Configure in the dashboard

  1. 1

    Go to Desk

    https://app.humaner.io/dashboard/desk — AI and Human views share the same ticket model.

  2. 2

    Configure per agent

    Agents → your agent → Escalation and Runbooks set routing rules before traffic hits the queue.