Loops

A Loop is like a runbook on steroids.

What is a Loop?

When your team resolves tickets, Humaner saves patterns and creates Loops to feed your Agent Desk. So your agent becomes smarter autonomously.

The learning loop

  1. Human Desk resolves a ticket (with optional resolution notes).
  2. Feed Loop ingests the outcome.
  3. Loops surface recurring themes across agents.
  4. Agent Desk trains on approved loop context.

Hover to zoom

Review before train

Loops must be validated of course, your team must review grouped patterns to avoid merging wrong stuff. Loops and auto-training are only available on Humaner.

  1. 1

    Open Loops

    https://app.humaner.io/desk/loops.

  2. 2

    Inspect a loop

    See frequency, sample tickets, and recommended runbook or KB updates.

  3. 3

    Approve or dismiss

    Only approved signal flows into Agent Desk training.