REST API
/ Open-source API route handlers. Implement chat against your agent; handoff routes create Desk tickets.
POST /api/v1/chat
Self-hosted: implement this handler to call your support agent. Return token deltas in SSE and set escalate: true on the final event when the handoff framework should open a ticket.
curl
curl -N -X POST https://yourwebsite.com/api/v1/chat \
-H "Authorization: Bearer <your-api-key>" \
-H "Content-Type: application/json" \
-d '{
"agentId": "YOUR_AGENT_PUBLIC_ID",
"message": "Where is my order?",
"sessionId": "sess_abc123"
}'Hosted request/response shapes: Intelligence → API Reference.
POST /api/v1/handoff/ticket
Create a Human Desk ticket directly. Supply conversationSummary, urgency, and transcript. See Desk Center → Connect your agent.