API
Bring your own agent and connect it to the dashboard.
Before you start you only need:
- Your API key.
- Your agent public ID.
- A chat handler that talks to your support agent.
How it works
Hover to zoom
POST /api/v1/chat
Implement this handler to call your support agent. Stream token deltas over SSE. Set escalate: true on the final event when humans should take over.
curl
curl -N -X POST https://yourwebsite.com/api/v1/chat \
-H "Authorization: Bearer <your-api-key>" \
-H "Content-Type: application/json" \
-d '{
"agentId": "YOUR_AGENT_PUBLIC_ID",
"message": "Where is my order?",
"sessionId": "sess_abc123"
}'POST /api/v1/handoff/ticket
Create a Helpdesk ticket with conversation summary and urgency (if needed).