Knowledge retrieval
/ How the agent finds the right answer in your sources without dumping your entire library into every prompt.
Grounded answers
Humaner indexes your sources and retrieves the most relevant passages per question. Newer knowledge and live data outrank stale static docs when they conflict.
Source types
| Source | How it gets in |
|---|---|
| Website URLs | Crawl and refresh on schedule |
| Files | PDF and DOCX uploaded in dashboard |
| Manual topics | Policies and FAQs you write inline |
| Desk resolutions | Opt-in reuse from solved tickets |
| Live data | Merged at question time on Delegate |
Content gaps
On Grow and above, Humaner flags questions the agent could not ground. Fix the KB, approve a runbook, or let a cluster suggest an update — before volume hits Human Desk.