Knowledge retrieval

Using hybrid RAG over your sources. Everything is encrypted.

Sources

Your ORG agents can process the following knowledge sources:

Markdown

Best for retrieval

Website

Crawl + refresh

Files

PDF / DOCX

Topics

Inline FAQs

Desk

Resolved tickets

Prefer markdown over other files. Headings become retrieval anchors.

Flag unsolved questions so you can: fix KB, create a runbook, or use loops.