Runbooks

Your organization playbook for known issues. Agent Desk uses them to resolve matching ones autonomously.

What a runbook is?

A runbook is an approved procedure: trigger topics, ordered steps or guardrails that allows the agents to solve known issues.

Hover to zoom

Build → approve → automatize

  1. Human Desk surfaces an unresolved pattern or content gap.
  2. Humaner drafts a runbook from the ticket context.
  3. A team member edits and approves it.
  4. Agent Desk applies it on the next matching issue.

Manage runbooks

  1. 1

    Youragent → Runbooks

    Go in your agent sub-pages to configurate.

  2. 2

    Review status

    Auto-generated runbooks are labeled so you can review them.