Intelligence
/ What keeps your agent accurate: live data, memory, grounded answers, and industry-ready training.
What happens on every message
A reply is not a single model call. Humaner classifies intent, pulls the right context, checks your plan features, and only sends an answer that passes your vertical guardrails. If it cannot help, it escalates to Desk.
- Understand what the customer wants and how urgent it is.
- Pull knowledge, live data, and memory allowed on your plan.
- Answer from verified context — or hand off.
- Attach signals your integration can act on (escalate, intent, confidence).
Four capabilities to know
Live data
Orders, bookings, and account facts at question time.
Install guide →Memory
Session and cross-visit recall by plan — no PII stored.
Install guide →Knowledge retrieval
The right slices of your KB per question, always fresh.
Install guide →Vertical readiness
Industry scenarios and launch gates before go-live.
Install guide →Repeat questions, fast answers
Every plan includes smart response reuse. When a new question is close enough to one already answered well, Humaner returns the proven answer instead of recomputing. Live data still wins for orders, prices, and availability.
In API metadata you may see a cacheHit flag. Cached answers never override live business data.