Memory
Your agents remember visitors across sessions so they feel specials.
Astral
Casual support
hey, back again
welcome back. last time we tracked order #4521. still need help with that, or something new?
same order, still not here
got it. carrier shows delayed in transit. want me to open a desk ticket?
In-session
- Full thread within one conversation.
- Custom and Humaner: multi-turn recall.
- Free: smart response reuse only.
Cross-visit
- Humaner: stable hashed visitorId via identify.
- Links prior chats without email/name.
- Always hash on your side. Never send raw PII.