Configuration
Configure your agent from A to Z under /youragent
The Agent Config
Each agent brings a full framework :.
| Tab | What you set here |
|---|---|
| Persona | Name, avatar, personality, vertical, greeting, fallback |
| Knowledge | Sources (URLs, files, text), create crons and seek content gaps |
| Runbooks | Input pre-solved issues for your business |
| Escalation | Handoff policies by urgency, mode, knowledge areas, and SLA |
| Analytics | Volume, resolution, usage, and knowledge-gap metrics |
| History | Visitor chat logs, outcomes, and unanswered turns |
Greeting & Fallback
Personnalize both within your persona
- Greeting: shown when the widget, hosted link, or React component opens. Each personality brings a default one.
- Fallback: used when the agent cannot answer from its knowledge base.
Model Routing
No configuration needed, everything is handled automatically.
- Routes by complexity, vertical, and conversation state
- Memory layer integrated at every stage
- Self-converging: the pipeline sharpens with volume
Guardrails come with the vertical
Each vertical ships with escalation rules and forbidden topics, topics you can configure within your ORG.