Webhooks

/ Get a POST to your server when a conversation escalates, closes, or trips a business signal.

What they are for

Webhooks let your backend react on its own: open a Linear issue, ping Slack, fire a Stripe retention coupon, page on-call when a hospitality chat goes critical.

Coming soon. Set up endpoints under Dashboard, then Integrations, then Webhooks.

The payload

POST your-endpoint.com/humaner

{
  "event": "conversation.escalated",
  "agentId": "ag_demo123",
  "conversationId": "conv_abc",
  "payload": {
    "reason": "unanswered_question",
    "lastMessage": "Can I speak to someone?"
  }
}

Event	Fires when
conversation.escalated	The agent gives up, or the customer asks for a human
conversation.closed	The session ends and a summary is ready
metadata.cancellationIntent	A cancel intent is detected
metadata.urgency critical	An emergency. Fires before the reply