Clusters

When your team resolves tickets with similar root causes, Humaner groups them into clusters. Each cluster captures the pattern, example transcripts, and suggested knowledge updates. Approved clusters become training signal for AI Desk — so the same issue resolves autonomously next time.

1. Human Desk resolves a ticket (with optional resolution notes).
2. Feed Cluster ingests the outcome.
3. Clusters surface recurring themes across agents.
4. AI Desk trains on approved cluster context.

Clusters are suggestions, not autopilot. Your team reviews grouped patterns, merges noise, and approves what AI Desk should learn. Scale and Delegate plans include auto-training; Grow teams can still browse and act manually.

1. 1

   Open Clusters

   https://app.humaner.io/dashboard/desk/clusters.

2. 2

   Inspect a cluster

   See frequency, sample tickets, and recommended runbook or KB updates.

3. 3

   Approve or dismiss

   Only approved signal flows into AI Desk training.